If for any reason you are not satisfied with the item you received, you may return it for an exchange under the below conditions:
1.In which circumstance, we provide replacement?
A: if customer find the item is not the same as actual picture or description or there is some defect or broken on item,we provide replacementand.Return request must be no later than 3 business days from the day you received it.We will NOT give the compensation and resend fee when you ship back items to us.When you ship back the items.please send email to tell us the tracking number,make sure you pack the items well and no damage of them.We will NOT privide any replacement if we receive the damaged return items made by shipping cause.
B.If you find you have not been interested in certain items, we don't provide replacement.
C. When you received goods, and find defective items, you should tell us in next 3 days. With a long time, we can not verify defective item is we provide , or broken by customer. So it is difficult to adjudge who charge liability.
D: When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item. Restocking fees amount USD 10 per item. Items should be returned in unused condition and original packaging.
E. When we received the damaged items sent back, we will verify if back item is in good condition. We will ship new replacement to you by EMS/DHL（some special country）. shipment take 8 - 14 days.
F. If you place a new order, and shipped by express, we will put replacement together in the new order..
G.If the address you provided is wrong,the items return to us,we will charge you USD 30 for resending fee.
2. Unless otherwise stated, all fees are quoted in U.S. Dollars. You are responsible for paying all fees and associated cost with the Site in a timely manner with a valid payment method.
3.When the items are signed by someone according to the record shown on the delivery system,we are supposed that you will receive the items.That is not our responsibility if the parcel is picked by anybody else,you had better go to the post office to request the post officer send parcel to the right guy.
4.If you provide the wrong information of the address we shipped out,lead to the items can not delivery successful,we need to reship the items,we will charge the reship fee.
In order to make process smoothly with the Return & Exchange items.Please contact us asap.We will proceed with your cases within 2-3 working days,any result willbe sent to your contact email address.
As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
Would an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so but would apply a USD 50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.
Credit card payment will be refuned since we send email to tell you.The process refunded proceeded by the bank will take about 12-14 working days.The detail you can ask for your own bank.
